1. Introduction
AutoClient AI ("AutoClient AI," "we," "us," or "our") provides software that helps real-estate businesses manage leads, conversations, property recommendations, communications, appointments and inspection bookings, and AI-assisted sales workflows. This Privacy Policy explains how information is handled through our website at https://autoclientai.org and our services.
2. Scope of this policy
This policy applies to our website, business accounts, applications, and related support and integration services. It does not replace the privacy notices of a real-estate agency that uses AutoClient AI. Agencies decide what customer and lead information they submit and how they use the service. If you communicate with one of those agencies, its own privacy policy may also apply.
3. Information we collect
The information we process depends on how the service is used and may include:
- Account and authentication information: name, email address, password credentials in protected form, email-verification status, authentication provider, role, and account status.
- Agency and business information: agency name, business phone number, country, currency, time zone, team membership, subscription and trial information.
- Property information: listing identifiers, property type, location, pricing, descriptions, availability, photos, videos, documents, and other information uploaded or supplied by customers.
- Lead and customer information: names or identifiers supplied by a business, phone numbers, preferences, budgets, locations, property requirements, lead status, notes, and conversation history.
- Communications and bookings: WhatsApp messages and message metadata, property recommendations, appointment or inspection dates and times, booking status, and related notes.
- Usage, device, and diagnostic information: interactions with the service, browser and device information, IP address, timestamps, audit events, errors, logs, and information used to maintain security and reliability.
- Integration information: information received from services a business chooses to connect, including Meta/WhatsApp and supported authentication, communications, media, and email services.
4. WhatsApp and Meta integrations
A business may choose to connect its WhatsApp Business account to AutoClient AI. The connection is initiated and authorized by that business through Meta's authorization or onboarding process. AutoClient AI does not own the business's WhatsApp Business Account.
When authorized, we may process information needed to provide the integration, including WhatsApp Business Account and phone-number identifiers, business or display phone numbers, available business profile information, incoming and outgoing message content, message identifiers and metadata, delivery or status information, customer phone numbers, timestamps, and conversation information.
We use this information to receive customer inquiries, manage conversations, provide AI-assisted responses, qualify leads, recommend properties, deliver property media, enable human takeover, and support appointment or inspection scheduling. Use of Meta and WhatsApp services is also subject to their own terms and privacy practices.
5. AI-assisted processing
AutoClient AI uses artificial intelligence as part of providing the service. AI services may help understand customer inquiries, extract relevant property requirements, assist with responses, identify relevant property options, support lead qualification, and support scheduling conversations. AI output may be incomplete or inaccurate and should be reviewed by the business where appropriate; it is not a substitute for professional judgment.
6. How we use information
We use information to provide and administer the service; create and manage accounts; authenticate users; connect authorized integrations; manage leads and conversations; respond to inquiries; provide AI-assisted functions and property recommendations; deliver property media; schedule inspections; send important service communications; maintain security; prevent abuse; troubleshoot problems; improve reliability and functionality; and meet applicable contractual and legal obligations.
7. Service providers and integrations
We use third parties where necessary to operate the service. Based on the feature used, these may include Railway for cloud infrastructure, Vercel for website hosting, Cloudinary for property media, Resend for email delivery, OpenAI for AI-assisted functions, Google for supported authentication, and Meta/WhatsApp for business messaging. These providers process information under their own terms and our applicable arrangements with them. Listing them does not imply that they endorse AutoClient AI.
8. How we share information
We may share information with service providers and integration partners as needed to deliver the requested service. We may also disclose information at a customer business's direction; to comply with applicable law, legal process, or enforceable government requests; to protect users, the public, or our rights and address fraud, abuse, or security threats; or in connection with a merger, financing, acquisition, reorganization, or sale of assets, subject to appropriate safeguards. We do not describe necessary provider processing as an absence of sharing.
9. Data retention
We retain information for as long as reasonably necessary to provide the service and for legitimate operational purposes, including account administration, security, backup and recovery, dispute resolution, and enforcement of agreements. We may retain information for longer where contractual or legal requirements apply. Retention depends on the nature of the information, why it was collected, and applicable requirements.
10. Security
We use reasonable technical and organizational measures intended to protect information, including access controls and measures designed to protect credentials and tenant data. No system or transmission method is completely secure, and we cannot guarantee absolute security.
11. International processing
AutoClient AI and its service providers may process information in countries other than the country where a user or customer is located. Where required, we take steps intended to support applicable requirements for international processing. Service-provider locations may change, and we do not represent that all information is stored in a particular country.
12. Your privacy rights
Depending on applicable law, individuals may have rights to request access, correction, deletion, restriction, objection, or portability of personal information, and to withdraw consent where processing is based on consent. These rights may be limited by law and may require identity verification.
For account and business information that AutoClient AI handles directly, contact us using the details below. If your information was submitted or controlled by a real-estate agency using AutoClient AI, please direct your request to that agency first. We may assist the agency with its response where appropriate.
13. Account and integration disconnection
Businesses may disconnect supported integrations, including WhatsApp, where the service provides that option. Disconnecting stops future integration activity after the disconnection takes effect, but it does not necessarily delete historical records. Historical information may remain subject to customer instructions and applicable operational, contractual, security, or legal retention requirements. See our Data Deletion Instructions for request details.
14. Children's privacy
AutoClient AI is a business service for real-estate professionals and is not directed to children. We do not intend for children to create business accounts or independently use the service. If you believe a child has provided personal information through AutoClient AI inappropriately, contact us.
15. Changes to this policy
We may update this Privacy Policy as our services or legal obligations change. We will publish the revised policy on this page and update the “Last Updated” date. Where required, we will provide additional notice.
16. Contact us
For privacy questions or requests, email support@autoclientai.org. You may also visit https://autoclientai.org.